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Customer Complaints

       Additionally, Orient Power Technology employs Quality Tools and implements the 8D process of Problem Solving for launch Customer Complaints in order to continually improve customer satisfaction. For product and process changes, notifications are sent out to the customer via our PCN process.


       Customer Complaints utilize the Lab service and follow the prescribed FA flow and cycle time is measured. OPT has continually improved the capability of the Failure Analysis Lab to meet the increasing demands of the industry.